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What You Agree To When You Use ex99

These terms set out the rules between you and ex99 for every action taken through your account — deposits via bKash, Nagad or Rocket, placing bets, withdrawing funds, and everything in between.

bKash, Nagad, Rocket coveredAccount-level rulesWithdrawal conditionsEligibility by regionBangladesh focus
ex99 What You Agree To When You Use ex99
TERMS CONTACT PATHS

Reach Us About Your Account Terms

If any part of these terms is unclear, or if you need to raise a question about how a specific rule applies to your account, our support team handles terms-related queries directly. Disputes over wallet transactions — bKash, Nagad or Rocket — should be raised as soon as the issue appears so we can review the account record promptly.

Live Chat Raise a terms query through live chat on the ex99 site. Our team can pull your account record and respond to wallet or eligibility questions directly.
Email Support Send a detailed message to our support address for written terms disputes. Include your account ID and the transaction reference for any bKash, Nagad or Rocket issue.
Account Help Centre The Help Centre holds a searchable record of current term clauses. Use it to check withdrawal conditions, account suspension rules, and wallet verification steps before contacting support.
HOW WE ENFORCE TERMS

How ex99 Applies and Maintains These Rules

We keep these terms consistent across all account types so that every rule you read here is the same rule our team applies when reviewing a case. Account security, wallet verification, and data handling all operate under the same published conditions — no separate internal ruleset.

Wallet Verification

When you link bKash, Nagad or Rocket to your account, we verify that the wallet name matches your registered account details before any withdrawal is processed.

Account Data Retention

We retain your account records, transaction logs, and wallet history for as long as required by the terms and applicable regional rules. You can request a summary through support.

Terms Update Notice

Every update to these terms is dated and posted on this page. We do not apply revised rules retroactively to transactions that were completed before the update date.

Breach Review Process

Suspected term breaches trigger an internal account review. During this period your withdrawal access may be paused while we assess the relevant transaction and account activity.

Common Questions About ex99 Account Terms

These are the questions we hear most often about how our terms work in practice — covering wallet rules, account eligibility, what happens when terms change, and how to raise a dispute.

Yes. Every transaction through bKash, Nagad or Rocket is subject to these terms. Wallet-specific conditions, such as minimum withdrawal amounts, are detailed within the payment section of the full terms.

The updated terms are posted here with a revision date. If you continue using your account after that date, you are treated as having accepted the changes. You can contact support if you have questions about a specific update.

Access depends on your local law and the eligible regions we serve. It is your responsibility to confirm that using ex99 is permitted in your jurisdiction before opening or continuing to use an account.

Raise the dispute through live chat or email support. Include your account ID, the wallet reference number, and the date of the transaction so our team can locate the record and review it against the terms.

We follow a review process before taking action. Your account may be paused while we investigate, and we will contact you through your registered details before any permanent closure decision is made.

Records are kept for the period stated in the terms and any applicable regional rules. You can request a copy of your transaction history or account data by contacting our support team directly.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.