Reference

How ex99 Handles Your Personal Information

This Privacy Policy explains what data ex99 collects when you open an account, make a deposit through bKash, Nagad or Rocket, and use our platform — and exactly how we protect it.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device data clarityYour right to request data changes

Explore the Lobby Read FAQ

HOW WE PROTECT IT

Data Handling Practices You Can Check

We approach data security as an operational discipline, not a checkbox. Every layer of our account system — from login to payment verification — is built to limit exposure of your personal details. Here is what that looks like in practice across four areas.

Payment Data Isolation

bKash, Nagad and Rocket transaction references are stored separately from your profile data. No single record links your full wallet number to your name and session history.

Cookie Use

We use session cookies to keep you logged in across browser tabs and to remember your preferred language setting. We do not use cookies to track your activity on other websites.

Account Security Steps

Login triggers an OTP to your registered mobile number. If we detect a new device or unusual location, access is held until you confirm via that OTP — your account does not open without it.

Data Retention and Deletion

When you close your account, we delete profile and session data on a rolling schedule. Minimum transaction records are kept only as long as our legal obligations in your eligible region require.

Data We Collect and Why We Hold It

ex99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with ex99, we collect the details you provide during registration — your name, email address, phone number and date of birth. When you deposit or withdraw through bKash, Nagad or Rocket, we record the transaction reference, amount and wallet number so

1
we can verify the transfer and keep your account ledger accurate. We also log device identifiers, browser type and session timestamps each time you access the platform. This lets us detect unusual login patterns and keep your account secure. We do not sell your personal data
2
to third parties. Data we collect is used strictly for account management, payment verification, fraud prevention and, where you have opted in, service communications. Your payment wallet details — whether bKash, Nagad or Rocket — are never stored in plain text; they are held only as
3
masked references tied to a verified transaction. Retention periods follow applicable data protection requirements in the regions we serve. If you close your account, we retain minimum data only for the period required by our obligations. How long that is depends on your jurisdiction and the
4
applicable legal framework at the time of closure.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct it, or raise a concern about how we handle your information, our support team handles privacy queries directly. Use the channel that works for you — we aim to acknowledge data requests within a reasonable working period. Response times may vary depending on query volume.

Live Chat Open the chat icon on any page while logged in to raise a privacy query. Our team can verify your identity and log your request on the spot.

Email Support Send your data request or privacy concern to our support email. Include your registered phone number so we can match it to your account quickly.

Account Settings Some data preferences — like communication opt-outs — can be changed directly inside your account settings without contacting support at all.

Questions About Your Data and Rights

These are the privacy questions we hear most often. If your question is not covered here, reach us through live chat or email with your registered phone number and we will respond with the specifics for your account.

We collect your name, phone number, email address and date of birth at registration. Payment activity through bKash, Nagad or Rocket generates masked transaction references tied to your account.

No. We store only a masked reference and transaction ID, not your full wallet number. Your bKash and Nagad details are never held in plain text in our system.

Yes. Contact us through live chat or email with your registered phone number. We will verify your identity and provide a summary of the data held on your account.

Send a deletion request via email or live chat. We process the request and remove profile and session data. Minimum transaction records may be retained as required by applicable law in your region.

We do not sell your data. We may share limited information with payment processors like bKash, Nagad or Rocket solely to complete or verify your transaction — no other external sharing occurs.

Contact our support team immediately. Your right to raise a concern and receive a response depends on local data protection law and the eligible region your account falls under.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Gamesex99 Casino InfobKash Instantpay

How ex99 Handles Your Personal Information

Data Handling Practices You Can Check

Reach Us About Your Privacy Rights

Questions About Your Data and Rights

01 What personal data does ex99 collect when I open an account?

02 Is my bKash or Nagad wallet number stored on the platform?

03 Can I request a copy of the data ex99 holds about me?

04 How do I ask ex99 to delete my account data?

05 Does ex99 share my data with third parties?

06 What are my rights if I believe my data has been mishandled?

Privacy Policy

Related pages

Related pages