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What You Need to Know Before Using ex99

Access to ex99 and its services — including account registration, deposits via bKash, Nagad, or Rocket, and betting activity — depends entirely on the laws applicable in your region and whether you are in an eligible location.

Eligibility varies by local lawAccount terms apply at registrationbKash, Nagad, Rocket subject to policyBangladesh access conditions applyContact support for jurisdiction queries
ex99 What You Need to Know Before Using ex99
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a disputed transaction processed through bKash or Nagad, or a request to access your personal data, our support team handles all of these directly. You do not need to go through a third party — raise the matter with us first and we will respond through the channel you used to contact us.

Team online

Live Chat Support

Reach us through the live chat window in your account dashboard. Legal queries about your account terms or eligibility are handled by our compliance-aware support agents.

Email for Formal Requests

Send written requests — including data access, account closure, or transaction disputes — to our support email. We acknowledge formal requests and respond within our stated handling period.

Account Help Centre

For self-service legal questions — checking your account status, reviewing accepted terms, or understanding our payment policy for Rocket or Nagad — visit the Help Centre from your account menu.

ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Rights

Your account data is stored securely and is not shared with third parties outside of what is required to process your transactions — for example, sharing necessary details with bKash, Nagad, or Rocket when you initiate a deposit or withdrawal. You have the right to request a copy of the personal data we hold, ask us to correct inaccurate records, or request account closure at any time through our support team.

Data Retention Policy We retain account records and transaction history for a defined period required by our operational and legal obligations. You can request a summary of what we hold by contacting support.
Cookie and Session Handling We use session cookies to keep you logged in across your mobile browser or app. Functional cookies do not track you across other sites. You can clear them at any time from your device settings.
Account Verification Steps When you link a bKash or Nagad wallet to your account, we verify that the wallet is registered in your name. This step protects both your funds and the integrity of your account.
Your Right to Request Changes You can ask us to update incorrect personal details, request data deletion where permitted, or close your account entirely. All requests go through our support team via chat or email.

Common Legal Questions from Our Account Holders

These are the questions we get most often about account terms, eligibility, data rights, and payment disputes. If your question is not here, open a chat with our support team directly from your account.

Access depends on your local law and the region you are in. We do not confirm legality for every location. Check the laws that apply to you before opening an account.

Contact our support team via live chat or email with your account details. We will confirm what data we hold and send it to you through a secure channel within our handling period.

We retain transaction and identity records for a set period after closure, as required by our operational obligations. You can ask our support team for specifics on what is kept and for how long.

Yes. Raise the dispute with our support team first, providing the transaction reference and the wallet number used. We will review the record and respond before any further escalation.

Accounts may be restricted if activity conflicts with our terms or if a legal eligibility concern is flagged. Contact support via live chat to understand the reason and the steps to resolve it.

We update our terms when required. Material changes are communicated through your account notification or email. Continuing to use the platform after a change is posted counts as acceptance.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.